OCCPL Courier Tracking: Real-Time Parcel Status & Shipment Tracking Guide 2025
Track your OCCPL Logistics courier shipment instantly with your AWB number. Get real-time updates on parcel location, delivery status, and estimated delivery time across India. Our comprehensive tracking tool provides accurate shipment information for domestic and international courier services.
What is OCCPL Logistics Courier Service?
OCCPL Logistics Private Limited (Omni Channel Courier & Parcel Logistics) is a Pune-based courier and cargo company established in 2006, operating for over 19 years in the Indian logistics industry. The company is headquartered at River View Apartment, 264/4, Shaniwar Peth Road, Pune – 411030, with extensive operations across Maharashtra and pan-India presence.
Company Background & Credibility
OCCPL has established a substantial presence throughout Maharashtra with more than 35 offices in the state and ten offices in the Pune district. This strategic positioning enables efficient last-mile delivery and comprehensive coverage across western India.
Core Services Offered
| Service Type | Description | Service Areas |
|---|---|---|
| Domestic Courier | Express parcel delivery within India | Pan-India coverage |
| International Courier | Cross-border shipment services | Global destinations |
| Cargo Services | Heavy and bulk shipment handling | Nationwide |
| Last-Mile Delivery | Final delivery to end customers | Urban & semi-urban |
| Reverse Logistics | Product returns & pickup services | All serviceable pincodes |
| E-commerce Fulfillment | Order fulfillment for online sellers | Major cities |
| B2B Logistics | Business-to-business shipping | Industrial hubs |
| Supply Chain Management | End-to-end logistics solutions | Customized per client |
Industry Partnerships & Clientele
OCCPL Logistics has earned recognition from major corporate clients including Bajaj Auto Limited, demonstrating their capability to handle high-volume, time-sensitive shipments for automotive and manufacturing sectors.
Technology Infrastructure
OCCPL’s dedication to prompt delivery and provision of up-to-date online tracking information has contributed significantly to their substantial growth in customer base over the past seven years. Their digital tracking system integrates with multiple platforms, allowing real-time shipment visibility.
How to Track OCCPL Courier Online
OCCPL courier tracking is available through multiple channels, providing flexibility and convenience for different user preferences.
Official Tracking Methods
1. OCCPL Official Website Tracking
To track your consignment, visit www.occpllogistics.com, enter your AWB number and press enter.
Steps:
- Visit the official OCCPL tracking portal
- Locate the tracking input field
- Enter your Air Waybill (AWB) number
- Click ‘Track’ or press Enter
- View real-time shipment status
2. Third-Party Tracking Platforms
Multi-courier tracking websites like ours offer enhanced features:
| Feature | Official Site | Our Platform |
|---|---|---|
| Login Required | No | No |
| Multi-Courier Support | Single courier only | 100+ couriers |
| Bulk Tracking | Not available | Up to 50 AWBs |
| Mobile Optimization | Basic | Fully responsive |
| Auto-Detection | Manual entry | Automatic courier identification |
| SMS/Email Alerts | Limited | Coming soon |
| Historical Tracking | Limited | Full history |
| API Integration | Available | Available |
| Ad-Free Experience | No | Yes |
3. Mobile Tracking Options
- SMS Tracking: Send your AWB number to designated OCCPL tracking numbers
- WhatsApp Tracking: Contact OCCPL customer care via WhatsApp
- Mobile Browser: Access tracking websites on smartphones
- Tracking Apps: Third-party courier tracking applications
4. Customer Service Tracking
For booking or tracking assistance, contact OCCPL customer care representatives at 9370321219.
Understanding OCCPL Tracking Number Format
What is an AWB Number?
An Air Waybill (AWB) number is your shipment’s unique identification code. This alphanumeric string serves as the digital fingerprint for your parcel throughout its journey.
AWB Number Characteristics
- Format: Typically 10-16 digit numeric code
- Uniqueness: Each shipment receives a distinct AWB
- Validity: Remains active for tracking even after delivery
- Location: Found on shipping receipt, booking confirmation, or sender notification
Where to Find Your OCCPL Tracking Number
Common locations:
- Shipping receipt/invoice from OCCPL office
- Email confirmation from sender or OCCPL
- SMS notification upon shipment booking
- Order confirmation page (for e-commerce purchases)
- Seller’s shipping notification
- OCCPL booking receipt
- Packing slip attached to shipment
Alternative Tracking Identifiers
Besides AWB numbers, you may encounter:
- Consignment Number: Alternative term for tracking ID
- Docket Number: Used in some regional offices
- Reference Number: Custom identifier for business clients
- Order ID: E-commerce platform tracking reference
Real-Time Tracking Status Meanings
Understanding tracking status updates helps you know exactly where your parcel is and when to expect delivery.
Complete Status Guide
| Status | Meaning | What It Means for You | Typical Duration |
|---|---|---|---|
| Shipment Booked | Parcel registered in system | Sender has initiated shipping | 0-2 hours |
| Picked Up | Collected from sender location | In OCCPL custody now | 2-6 hours |
| Received at Origin Hub | Arrived at dispatch facility | Being sorted for transit | 6-12 hours |
| Dispatched from Origin | Left origin city hub | On way to destination | 12-24 hours |
| In Transit | Moving between facilities | Traveling to your city | 1-3 days |
| Arrived at Destination Hub | Reached your city’s main facility | Almost at local delivery office | 4-12 hours |
| Reached Delivery Branch | At local delivery office | Assigned to delivery agent soon | 2-6 hours |
| Out for Delivery | Delivery agent en route to address | Expect delivery today | 2-8 hours |
| Delivered | Successfully handed over | Parcel received by recipient | Complete |
| Delivery Attempted | Failed delivery attempt | Recipient unavailable/address issue | Re-attempt scheduled |
| Held at Branch | Waiting at delivery office | Action required – contact OCCPL | Until resolved |
| Undelivered | Could not complete delivery | Check reason and contact support | Pending resolution |
| Returned to Origin | Sent back to sender | Multiple failed attempts or refusal | 3-5 days transit |
| Lost/Damaged | Shipment issue identified | File complaint immediately | Investigation period |
Understanding Delivery Attempt Status
When tracking shows “Delivery Attempted” or “Undelivered,” check for these common reasons:
Address Issues:
- Incomplete or incorrect address
- Unable to locate premises
- Access restrictions (gated community, security)
Recipient Unavailability:
- No one present at delivery address
- Recipient refused to accept
- Office closed (for business deliveries)
Documentation Problems:
- ID proof required but not provided
- Signature required but no authorized person available
- COD amount not ready
External Factors:
- Severe weather conditions
- Local holidays or strikes
- Vehicle breakdown or route issues
Step-by-Step OCCPL Courier Tracking Guide
Method 1: Track via Our Universal Tracking Platform
Step 1: Obtain Your Tracking Number
- Locate your AWB/tracking number from shipping documentation
- Ensure you have the complete number without spaces or special characters
Step 2: Access Tracking Tool
- Visit our multi-courier tracking website
- No registration or login required
- Works on desktop, mobile, and tablet devices
Step 3: Enter Tracking Details
- Paste or type your AWB number in the search field
- Our system auto-detects the courier (OCCPL)
- Click “Track Now” button
Step 4: View Real-Time Status
- Instant display of current shipment status
- Complete journey timeline with timestamps
- Estimated delivery date and time
- Last known location of your parcel
- Delivery attempt history
Step 5: Monitor Updates
- Bookmark the tracking page for easy access
- Refresh periodically for latest updates
- Enable notifications (if available) for status changes
Method 2: Track via OCCPL Official Website
Step 1: Visit Official Portal
- Navigate to www.occpllogistics.com
- Click on “Track Your Order” menu option
Step 2: Input AWB Number
- Enter tracking number in designated field
- Ensure accuracy – even one wrong digit prevents tracking
Step 3: Submit Query
- Click track button or press Enter key
- Wait for system to retrieve shipment data
Step 4: Analyze Results
- Review current status and location
- Check estimated delivery timeline
- Note any special remarks or delivery instructions
Method 3: Track via Customer Service
For Personal Assistance:
- Call OCCPL customer care at 9370321219
- Provide your AWB number to representative
- Receive verbal status update and delivery estimate
- Ask questions about delivery issues or concerns
- Request callback for delivery confirmation
When to Use This Method:
- Tracking number not showing results online
- Need clarification on delivery status
- Address correction required
- Urgent delivery inquiry
- Package appears stuck or delayed
Bulk Tracking for Businesses
For Multiple Shipments:
- Compile all AWB numbers in a text file or spreadsheet
- Use our bulk tracking feature (up to 50 AWBs)
- Paste numbers separated by commas or line breaks
- Click “Track All” for comprehensive status report
- Export results to Excel for record-keeping
Business Benefits:
- Save time on individual tracking
- Monitor entire order batch simultaneously
- Generate reports for customers
- Identify delayed shipments quickly
- Streamline customer support operations
OCCPL Delivery Time & Coverage Areas
Estimated Delivery Timelines
OCCPL prioritizes fast deliveries throughout their network, with delivery times varying by service type and distance.
Domestic Delivery Timeframes
| Route Type | Service Level | Estimated Delivery | Example Routes |
|---|---|---|---|
| Within City | Standard | 1-2 business days | Pune to Pune |
| Within State | Standard | 2-3 business days | Pune to Mumbai |
| Metro to Metro | Express | 2-4 business days | Mumbai to Delhi |
| Metro to Tier-2 | Standard | 3-5 business days | Bangalore to Nashik |
| Tier-2 to Tier-2 | Standard | 4-6 business days | Nagpur to Indore |
| Remote Areas | Standard | 5-8 business days | Delhi to Northeast states |
| Rural Delivery | Economy | 7-10 business days | Urban hub to village |
International Delivery Timeframes
OCCPL provides international courier services to various global destinations.
| Destination Region | Estimated Delivery | Documentation Required |
|---|---|---|
| SAARC Countries | 3-5 business days | Custom declaration, ID proof |
| Middle East | 4-6 business days | Commercial invoice, permit |
| Southeast Asia | 5-7 business days | Custom forms, packing list |
| Europe | 7-10 business days | Full documentation, insurance |
| North America | 8-12 business days | Complete customs paperwork |
| Australia/NZ | 8-14 business days | Phytosanitary cert (if needed) |
Note: Delivery times exclude weekends, public holidays, and customs clearance delays.
Pan-India Coverage Network
Strong Presence Areas
Maharashtra Coverage: OCCPL operates more than 35 offices throughout Maharashtra, with ten offices specifically in the Pune district.
Major Serviceable Cities:
- Pune (headquarters with 10+ branches)
- Mumbai & Navi Mumbai
- Nagpur, Nashik, Aurangabad
- Thane, Kalyan-Dombivli
- Kolhapur, Solapur, Sangli
- Ahmednagar, Satara, Latur
National Network
OCCPL operates throughout India with its network of offices and agents in other regions.
Metro Cities Covered:
- Delhi NCR (Gurgaon, Noida, Faridabad)
- Mumbai Metropolitan Region
- Bangalore (Bengaluru)
- Hyderabad
- Chennai
- Kolkata
- Ahmedabad
- Pune
State-wise Coverage:
- Complete coverage: Maharashtra, Gujarat, Karnataka
- Major cities: All states
- Tier-2/3 cities: Through partner network
- Rural areas: Selected serviceable pincodes
Delivery Zones Classification
Zone A – Priority Areas (1-3 days):
- State capital cities
- Major industrial hubs
- E-commerce fulfillment centers
- Metro areas with dedicated branches
Zone B – Standard Areas (3-5 days):
- District headquarters
- Tier-2 cities
- Major towns with partner offices
- Industrial clusters
Zone C – Extended Areas (5-8 days):
- Tier-3 cities
- Rural service areas
- Remote pincodes
- Hilly/difficult terrain locations
Common Tracking Issues & Solutions
Issue 1: “Invalid Tracking Number” Error
Possible Causes:
- Typing error in AWB number entry
- Wrong courier company selected
- Incomplete tracking number
- Spaces or special characters included
Solutions:
- Double-check tracking number from original source
- Remove any spaces, dashes, or special characters
- Ensure all digits are entered correctly
- Try alternative tracking platforms
- Contact sender to verify correct AWB number
- Wait 6-12 hours if shipment just booked
Issue 2: “No Information Available”
Possible Causes:
- Shipment not yet scanned into system
- Very recent booking (under 6 hours)
- Data sync delay between systems
- Incorrect AWB number format
Solutions:
- Wait 6-12 hours after booking for first scan
- Verify AWB number accuracy with sender
- Try tracking on official OCCPL website
- Contact OCCPL customer service for manual check
- Ensure shipment was actually dispatched
Issue 3: Status Stuck on “In Transit”
Possible Causes:
- Normal transit delay due to distance
- Weather disruptions affecting transport
- Holiday/weekend causing operational pause
- Scanning missed at intermediate hub
- Vehicle breakdown or route changes
Solutions:
- Allow 48-72 hours for next update on long routes
- Check for regional holidays or strikes
- Contact customer care at 9370321219 if no update exceeds expected timeline
- Ask for manual tracking from last known location
- Request escalation if delay exceeds 5 days
Issue 4: “Delivered” But Not Received
Critical Actions:
- Verify Delivery Details:
- Check delivery date and time on tracking
- Review recipient name if shown
- Look for delivery photo proof (if available)
- Confirm delivery address matches yours
- Check Alternative Recipients:
- Ask family members/roommates
- Check with neighbors (parcel handed over)
- Inquire with building security/reception
- Look for delivery notice/card at your door
- Inspect Surroundings:
- Check porches, garages, side entrances
- Look in mailbox or package locker
- Verify delivery to correct floor/apartment
- Check office reception (for workplace delivery)
- Official Complaint Process:
- Contact OCCPL immediately within 24 hours
- File formal complaint with AWB number
- Request delivery proof from company
- Follow up with sender about replacement
- Consider filing police complaint if confirmed theft
Issue 5: Multiple “Delivery Attempted” Failures
Common Reasons:
- Recipient consistently unavailable
- Incorrect or incomplete address
- Contact number not reachable
- COD amount not ready
- Access restrictions to premises
Preventive Solutions:
- Update Contact Information:
- Call OCCPL to provide alternate phone number
- Add backup contact person
- Share email for delivery notifications
- Arrange Self-Pickup:
- Request hold at nearest OCCPL branch
- Visit branch with ID proof and AWB number
- Collect during business hours (confirm timings)
- Reschedule Delivery:
- Coordinate specific delivery time window
- Ensure someone available at address
- Prepare COD payment in advance
- Address Correction:
- Contact OCCPL customer care to request address modification
- Provide landmark and detailed directions
- Share Google Maps location pin if possible
Issue 6: Shipment “Held at Branch” or “Action Required”
What It Means: Your parcel is waiting at OCCPL delivery office due to:
- Documentation required (ID proof, invoice)
- Payment pending (COD or customs duty)
- Address verification needed
- Recipient authorization required
- Damaged packaging inspection
Resolution Steps:
- Call OCCPL branch mentioned in tracking
- Ask specific reason for hold
- Arrange required documents/payment
- Visit branch personally or authorize pickup
- Provide written authorization if someone else collecting
Issue 7: Tracking Shows “Returned to Origin”
Why This Happens:
- Multiple unsuccessful delivery attempts (typically 3)
- Recipient refused shipment
- Incorrect address with no correction possible
- Undeliverable due to legal/customs issues
- COD payment repeatedly not available
Next Steps:
- Contact sender immediately about re-shipment
- Verify correct address for future attempts
- Discuss alternative delivery arrangements
- Request refund if product not needed anymore
- Update personal contact details to avoid recurrence
Prevention Tips for Smooth Delivery
Before Shipment: ✓ Provide complete address with landmark ✓ Include working mobile number ✓ Mention floor/apartment/office details ✓ Add alternate contact person ✓ Inform sender about any access restrictions
After Booking: ✓ Track shipment regularly ✓ Keep phone accessible during delivery window ✓ Prepare COD amount if applicable ✓ Inform household members about expected delivery ✓ Save delivery agent’s contact if provided
OCCPL Customer Care & Support
Official Contact Information
OCCPL customer support telephone number: +91 9370721219
Headquarters: Shop No. 8 Riverview Apartment, 264/4 Shaniwar Peth, Pune – 411030
Multiple Contact Channels
| Contact Method | Details | Best For | Response Time |
|---|---|---|---|
| Phone Support | +91 9370321219 | Urgent queries, tracking issues | Immediate |
| Available at customer care number | Quick queries, status updates | 1-2 hours | |
| Available on official website | Detailed complaints, documentation | 24-48 hours | |
| Website Form | www.occpllogistics.com/contact | General inquiries | 24-48 hours |
| Branch Visit | Find nearest branch on website | Complex issues, self-pickup | Immediate |
| Social Media | Facebook (@occpllogistics) | Public queries, feedback | Variable |
Customer Service Hours
Phone Support:
- Monday to Saturday: 9:00 AM – 7:00 PM
- Sunday: 10:00 AM – 5:00 PM (limited support)
- Public Holidays: Emergency hotline available
Branch Operations: OCCPL operates 24 hours at select locations, with most branches open during standard business hours:
- Weekdays: 9:30 AM – 6:30 PM
- Saturdays: 10:00 AM – 4:00 PM
- Sundays: Closed (except major hubs)
When to Contact Customer Support
Tracking Related:
- AWB number not working after 12 hours
- Status not updated for 48+ hours
- Incorrect delivery status shown
- Need manual tracking verification
Delivery Related:
- Multiple failed delivery attempts
- Need to reschedule delivery timing
- Address correction required
- Self-pickup arrangement
- Parcel marked delivered but not received
Shipment Issues:
- Damaged package received
- Wrong item delivered
- Missing contents in parcel
- Delay exceeding promised timeline
- Lost shipment suspicion
Billing & Documentation:
- Invoice or receipt request
- Payment disputes
- COD settlement queries
- Shipping charges clarification
- Refund processing status
Complaint Filing Process
Step 1: Initial Contact
- Call customer care with AWB number ready
- Explain issue clearly with specific details
- Note complaint reference number provided
Step 2: Documentation
- Send supporting evidence (photos, videos)
- Forward email correspondence if any
- Provide order details from sender
Step 3: Escalation
- If unresolved in 48 hours, request escalation
- Ask for supervisor or manager callback
- Mention customer reference number in all communication
Step 4: Written Complaint
- Email formal complaint with timeline
- CC sender/shipper in correspondence
- Request written response and resolution date
Step 5: External Escalation
- Consumer forum complaint (if significant loss)
- Social media public complaint (for visibility)
- Online review platforms for accountability
Tips for Effective Customer Service Interaction
Be Prepared:
- Have AWB number readily available
- Note sender details and booking date
- Document previous interactions and reference numbers
- Keep order invoice/receipt handy
Communicate Clearly:
- State issue concisely at conversation start
- Provide specific dates, times, and locations
- Mention any previous complaint numbers
- Ask for representative’s name and ID
Document Everything:
- Save call recordings if permitted
- Screenshot chat conversations
- Keep email trails organized
- Note date, time, and person spoken to
Follow Up:
- Request callback confirmation with timeline
- Set reminder to follow up if deadline passes
- Escalate promptly if commitment not met
- Provide feedback after resolution
OCCPL Shipping Rates & Service Options
Domestic Courier Pricing Structure
Shipping costs depend on multiple factors:
Weight-Based Pricing:
- Up to 500g: Base rate
- 500g to 1kg: Standard rate
- 1kg to 5kg: Per kg incremental
- 5kg to 25kg: Bulk rate discount
- Above 25kg: Cargo pricing
Distance-Based Zones:
- Zone 1 (Local/Within State): Lowest rates
- Zone 2 (Neighboring States): Moderate rates
- Zone 3 (Distant States): Higher rates
- Zone 4 (Remote/Northeast): Premium rates
Service Type Variations:
| Service | Speed | Price Range | Ideal For |
|---|---|---|---|
| Economy | 5-7 days | Lowest | Non-urgent bulk shipments |
| Standard | 3-5 days | Moderate | Regular parcels |
| Express | 1-3 days | Higher | Time-sensitive items |
| Same Day | Within 24 hrs | Premium | Emergency documents |
Value-Added Services
Additional Options:
- COD (Cash on Delivery) facility
- Insurance coverage for high-value items
- Doorstep pickup scheduling
- Fragile item special handling
- Time-definite delivery windows
- SMS/Email delivery alerts
- Proof of delivery with signature
- Return shipment handling
How to Get Rate Quotes
- Visit OCCPL website rate calculator
- Call customer care for instant quotes
- Visit nearest branch with item details
- Use our platform’s rate comparison tool
- Request bulk shipping discounts for businesses
Technology & Innovation at OCCPL
OCCPL recognizes that logistics refers to more than just the transfer of materials; it includes a high level of competence, expertise, and knowledge of processes, local laws, and demography.
Digital Infrastructure
Online Tracking System:
- Real-time tracking capabilities with responsive software
- Mobile-responsive tracking interface
- API integration for business clients
- Automated status notifications
- Historical tracking data retention
Business Integration: OCCPL Logistics provides tracking API and webhook integration through platforms like Shipway, enabling:
- Automated order fulfillment tracking
- Custom branded tracking pages
- Webhook notifications for status changes
- Bulk shipment management dashboards
- Analytics and delivery performance reports
Operational Technology
Fleet Management:
- GPS-enabled delivery vehicles
- Route optimization software
- Real-time vehicle tracking
- Fuel efficiency monitoring
- Driver performance analytics
Warehouse Management:
- Barcode scanning at every touchpoint
- Automated sorting systems
- Inventory management integration
- Temperature-controlled storage (select facilities)
- CCTV surveillance for security
Future Technology Roadmap
Upcoming Features:
- Live map-based parcel location
- Predictive delivery time windows
- WhatsApp/Telegram bot tracking
- Voice-activated tracking (Alexa, Google)
- Drone delivery pilots in select areas
- AI-powered customer service chatbots
OCCPL vs Competitors: Comparative Analysis
Market Positioning
OCCPL has emerged as India’s leading logistics company providing end-to-end services for different industries, competing with established players while carving its niche.
Comparison with Major Couriers
| Feature | OCCPL | Blue Dart | DTDC | Delhivery | India Post |
|---|---|---|---|---|---|
| Pan-India Coverage | Good | Excellent | Excellent | Excellent | Excellent |
| Maharashtra Network | Excellent (35+ offices) | Good | Good | Good | Excellent |
| Tracking Technology | Modern | Advanced | Good | Advanced | Basic |
| Delivery Speed | Fast | Fastest | Fast | Fast | Moderate |
| Pricing | Competitive | Premium | Moderate | Competitive | Lowest |
| International Service | Yes | Extensive | Extensive | Limited | Yes |
| Customer Service | Responsive | Good | Variable | Good | Limited |
| Business Solutions | Growing | Comprehensive | Comprehensive | Comprehensive | Limited |
OCCPL’s Competitive Advantages
Regional Strength:
- Dominant presence in Maharashtra
- Deep understanding of local logistics challenges
- Established relationships with regional businesses
- Faster delivery within home state
Personalized Service: Corporate clients like Bajaj Auto Limited have praised OCCPL’s efficient, gracious customer service and accountability
- Dedicated account managers for businesses
- Flexible service customization
- Highly personalized service with commitment to delivery timelines
Cost Effectiveness:
- Competitive pricing for SMEs and startups
- No hidden charges transparency
- Volume-based discounts for regular shippers
- Lower rates compared to premium couriers
Technology Investment: OCCPL’s dedication to up-to-date online information has significantly contributed to customer base growth
- API integration capabilities
- Modern tracking infrastructure
- Continuous system upgrades
Security & Insurance for OCCPL Shipments
Shipment Security Measures
Physical Security:
- Tamper-evident packaging recommendations
- Sealed warehouse facilities with restricted access
- CCTV monitoring at all major hubs
- Background-verified delivery personnel
- GPS tracking on all delivery vehicles
Data Security:
- Encrypted tracking information transmission
- Privacy protection for sender/recipient details
- Secure payment processing for COD
- No data sharing with third parties without consent
- GDPR-compliant data handling practices
Insurance Coverage Options
Transit Insurance:
- Available for high-value shipments
- Covers loss, damage, or theft during transit
- Premium calculated as % of declared value
- Claim settlement process with documentation
- Recommended for electronics, jewelry, important documents
How to Insure Your Shipment:
- Declare item value accurately at booking time
- Opt for insurance coverage (additional charge applies)
- Pay insurance premium (typically 0.5-2% of value)
- Keep invoice and insurance receipt safe
- File claim immediately if damage/loss occurs
Claim Process:
- Report incident within 24 hours
- Submit claim form with supporting documents
- Provide photos of damaged packaging/item
- Include original invoice showing item value
- Await investigation (7-15 business days)
- Receive compensation as per policy terms
Prohibited & Restricted Items
Strictly Prohibited:
- Illegal drugs and narcotics
- Weapons, ammunition, explosives
- Flammable liquids and gases
- Counterfeit currency or goods
- Obscene or pornographic material
- Live animals (except specific permits)
- Human remains
- Hazardous chemicals
Restricted (Special Permission Required):
- Lithium batteries (declared quantity)
- Perfumes and aerosols (limited quantity)
- Liquids above certain volume
- Precious metals and stones
- Perishable food items
- Plants and seeds (phytosanitary certificate)
- Prescription medications
Frequently Asked Questions
General Tracking Questions
Q1: How can I track my OCCPL courier without a tracking number?
A: Unfortunately, tracking requires the unique AWB/tracking number. Alternative methods:
- Contact sender for tracking number
- Check your email/SMS for shipping confirmation
- Use order number with sender to retrieve AWB
- Visit OCCPL branch with shipping receipt
Q2: Can I track OCCPL international shipments?
A: Yes, international shipments are trackable using the same AWB number. However, tracking may show limited updates during customs clearance. International tracking shows:
- Departure from India
- Arrival in destination country
- Customs clearance status
- Local delivery in destination
- Final delivery confirmation
Q3: How accurate is OCCPL’s estimated delivery date?
A: OCCPL strives for fast deliveries, and estimated dates are generally reliable within metro areas. Factors affecting accuracy:
- Weather conditions and natural events
- Regional holidays and festivals
- Peak season volumes (Diwali, year-end)
- Address accessibility
- Traffic and road conditions Standard deviation: ±1-2 days from estimate
Q4: What does “exception” status mean in tracking?
A: An exception indicates an unexpected event affecting normal delivery flow:
- Address incomplete or incorrect
- Recipient unavailable multiple times
- Access restrictions to premises
- Adverse weather delaying transport
- Customs hold (for international) Contact OCCPL immediately to resolve the specific issue causing the exception.
Q5: Can I change the delivery address after shipment is dispatched?
A: Address changes are possible but challenging once shipment is in transit:
- Before dispatch: Easy to modify by contacting sender
- During transit: Contact OCCPL customer care immediately at 9370321219
- Out for delivery: Very difficult; coordinate directly with delivery agent
- Best practice: Request shipment hold at nearest branch and self-pickup with ID proof
Q6: How long does OCCPL retain tracking information?
A: Tracking data typically remains accessible for:
- Active shipments: Real-time until delivered
- Delivered shipments: 90-120 days after delivery
- Returned shipments: 60-90 days after return
- Business accounts: Extended retention based on agreement Save tracking details and delivery confirmation for your records.
Q7: What should I do if my tracking shows “delivered” but package is damaged?
A: Take immediate action to document and report damage:
- Do not discard packaging – needed as evidence
- Take clear photos/videos of damaged package and contents
- Note damage on delivery receipt if agent still present
- Contact OCCPL within 24 hours with AWB number and photos
- File formal complaint for investigation
- Contact sender for replacement/refund options
- Submit insurance claim if shipment was insured
Q8: Is OCCPL tracking available 24/7?
A: Yes, online tracking is available 24/7 through:
- OCCPL official website
- Our multi-courier tracking platform
- Mobile tracking apps
- Third-party tracking websites
However, customer service operates during business hours (9 AM – 7 PM, Monday-Saturday). Emergency support may be available for urgent issues.
Q9: Can I track multiple OCCPL shipments at once?
A: Yes, bulk tracking options include:
- Our platform: Track up to 50 AWBs simultaneously
- Manual method: Enter multiple tracking numbers separated by commas
- Business portal: OCCPL provides dashboard for high-volume shippers
- API integration: Automated tracking for e-commerce businesses
- Export feature: Download tracking reports in Excel/CSV format
Q10: Why is my tracking number showing “invalid” on some tracking websites but working on others?
A: This occurs due to several reasons:
- Database sync delays: Some third-party sites update less frequently
- Courier auto-detection: Website may not recognize OCCPL format
- Recent booking: Very new AWBs may not be in all systems yet
- Platform limitations: Some trackers don’t support all couriers
Conclusion
OCCPL Logistics has established itself as a reliable courier partner across India with strong regional presence, especially in Maharashtra. Their combination of extensive network, modern tracking technology, competitive pricing, and commitment to customer service makes them an excellent choice for both individual and business shipping needs. You can also track Khubani Courier Tracking from our website.