Trackon Courier Tracking: Complete Guide to Real-Time Package Monitoring in India (2025)
In today’s fast-paced logistics industry, knowing exactly where your parcel is at every moment has become essential rather than optional. Trackon Courier tracking provides Indian customers and businesses with a reliable system to monitor shipments from dispatch to final delivery. Whether you’re a small business owner shipping products daily or an individual expecting an important package, understanding how to effectively use Trackon’s tracking system can save you time, reduce anxiety, and help you plan better.
Understanding Trackon Couriers: Company Background and Services
Established in 2002 with just two offices in Delhi and Mumbai, Trackon Couriers Pvt. Ltd. has grown into one of India’s most trusted logistics partners. The company now operates across the country, handling over 200,000 consignments daily and serving more than 5,000 pin codes. By FY 2018-2019, Trackon achieved a remarkable turnover exceeding 240 crores, demonstrating its strong market presence and customer trust.
With a workforce of approximately 10,000 employees, business associates, and dedicated franchisees, Trackon maintains extensive coverage across all major Indian cities including Mumbai, Bangalore, Kolkata, Ahmedabad, Pune, Chennai, Hyderabad, and Delhi NCR. The company’s infrastructure includes over 4,000 conveniently located offices serving 3,800+ PIN codes across 47 cities.
Core Service Offerings
Trackon provides diverse shipping solutions tailored to different business and personal needs:
Prime Track Service: Launched in 2010, this premium offering guarantees next-day or second-business-day delivery across metros and major cities in India. Ideal for valuable, time-sensitive consignments requiring maximum reliability and end-to-end tracking.
Express Standard: Cost-effective express delivery combining air, rail, and road transportation networks. Perfect for non-critical shipments requiring reasonable speed at competitive pricing.
Air Express Cargo: Specialized service for heavy shipments exceeding 100 kg, delivering via air freight to metropolitan areas and cities across India.
Surface Express Cargo: Economical solution for heavy-weight parcels and special handling requirements, utilizing road and rail networks for cost optimization.
Reverse Pickup Solutions: Corporate-focused service enabling hassle-free product returns and pickups from sellers or suppliers nationwide.
International Delivery Solutions: Cross-border shipping for documents and parcels to multiple countries through strategic global partnerships.
Integrated Mailroom Management: Comprehensive logistics solutions for businesses requiring systematic document and parcel handling.
What Is Trackon Courier Tracking Number?
The Trackon tracking number, also known as the Airway Bill (AWB) number, serves as a unique identifier assigned to every shipment. This alphanumeric code typically consists of 10 to 12 digits without any letters. Each tracking number is scanned and updated at every transit point throughout the shipment’s journey, enabling real-time visibility.
Sample Tracking Number Formats
| Format Type | Example | Description |
|---|---|---|
| Standard 10-digit | 1234567890 | Most common format for domestic shipments |
| Extended 12-digit | 123456789012 | Used for specific service types or international parcels |
| Order Reference | ORD123456 | Alternative tracking via order number |
Your tracking number appears on multiple documents:
- Booking receipt issued at the courier office
- Confirmation email or SMS sent after shipment booking
- Invoice or shipping label attached to the package
- Online booking portal under order history
Step-by-Step Guide: How to Track Trackon Courier Shipments
Tracking your Trackon shipment is straightforward and can be done through multiple channels. Here’s a detailed walkthrough of each method:
Method 1: Official Trackon Website Tracking
- Navigate to the official Trackon website at https://www.trackon.in/
- Locate the “Track Your Shipment” section on the right side of the homepage
- Select your preferred tracking method:
- AWB Number: For tracking using the airway bill number
- Order/Ref Number: For tracking using reference or order number
- Enter your tracking number in the designated field
- For multiple shipments, click “Multiple Tracking Numbers” and enter each number on a separate line (up to 10 numbers simultaneously)
- Click the “Submit” or “Track” button
- View detailed tracking information including current status, location history, and estimated delivery date
Pro Tip: The tracking information remains available in the system for 75 days after the final delivery, allowing you to access historical shipment data.
Method 2: Location-Based Tracking
If you don’t have your tracking number handy, Trackon offers location-based tracking:
- Visit the Trackon tracking page
- Toggle to the “Location” option
- Choose between two tracking methods:
- Check Serviceability: Verify if Trackon delivers to your pin code
- Find Nearby Branch: Locate the nearest Trackon office for package pickup
- Enter your city, state, and pin code
- Add delivery destination details if tracking serviceability
- Submit to view results showing branch locations, statuses, and contact information
Method 3: Mobile Tracking Access
For tracking on mobile devices:
- Access the mobile-optimized Trackon website through your smartphone browser
- Use the same tracking procedure as desktop
- Save the tracking page as a bookmark for quick future access
- Some third-party tracking apps also support Trackon integration
Method 4: Third-Party Tracking Platforms
Several reliable third-party platforms offer enhanced Trackon tracking features:
AfterShip: Provides 99.99%+ uptime, ISO 27001 and SOC2 compliance, supporting 1,100+ carriers with multilingual support in 52+ languages.
ParcelPanel: Enables simultaneous tracking of up to 30 Trackon shipments, ideal for high-volume businesses and e-commerce merchants.
TrackingMore: Offers tracking for up to 50 numbers simultaneously with 24/7 global customer service and API integration capabilities.
Ship24: Provides consolidated tracking dashboard for multiple carriers including Trackon with real-time synchronization.
Decoding Trackon Tracking Status Updates
Understanding tracking status messages helps you interpret your shipment’s journey accurately. Here’s a comprehensive breakdown:
| Status | Meaning | Typical Duration | Action Required |
|---|---|---|---|
| Shipment Booked | Parcel registered in system, awaiting pickup | 2-4 hours | None – normal processing |
| Picked Up | Package collected from sender | 4-24 hours | None – in transit to hub |
| In Transit | Shipment moving through network | 1-5 days (varies) | None – track regularly |
| Arrived at Hub | Package reached sorting facility | 6-12 hours | None – processing underway |
| Out for Delivery | Package with delivery executive in your area | 4-8 hours | Be available to receive |
| Delivered | Successfully handed over to recipient | Final status | Confirm receipt |
| Delivery Attempted | Delivery tried but unsuccessful | 24-48 hours | Contact courier immediately |
| Exception | Issue detected requiring attention | Varies | Call customer care |
| Held at Branch | Package awaiting pickup or clarification | Indefinite | Contact branch or customer care |
| Return to Origin | Shipment being sent back to sender | 2-5 days | Contact sender and customer care |
| Undelivered | Permanent delivery failure | Final status | Coordinate with sender |
Understanding “Exception” Status
The exception status indicates various potential issues:
- Incorrect or incomplete delivery address
- Recipient unavailable during multiple delivery attempts
- Package refused by recipient
- Damaged packaging requiring inspection
- Documentation issues for certain shipments
- Weather or transportation disruptions
- Area access restrictions or delivery constraints
Immediate Actions: Contact Trackon customer care at +91 114-5593500, provide your tracking number, and clarify the specific exception reason to resolve quickly.
Advanced Tracking Features and Capabilities
Real-Time Notification System
Trackon provides automated updates through:
- SMS alerts at each major checkpoint
- Email notifications with detailed status descriptions
- Push notifications (when using third-party tracking apps)
- WhatsApp updates for registered customers
Scanning and Update Frequency
Shipments are typically scanned at these critical points:
- Initial booking confirmation
- Pickup from origin location
- Arrival at origin hub/sorting center
- Departure from origin hub
- In-transit checkpoints (every 100-200 km for road, every airport for air)
- Arrival at destination hub
- Out for delivery assignment
- Final delivery confirmation
Update Timing: During peak operational hours (10 AM to 7 PM), scanning occurs every 2-4 hours. Overnight and weekend updates may experience delays but resume during business hours.
Delivery Time Windows
Standard delivery timings across India:
| Service Type | Delivery Window | Days of Operation |
|---|---|---|
| Prime Track | 10 AM – 6 PM | Monday – Saturday |
| Express Standard | 10 AM – 7 PM | Monday – Sunday (except holidays) |
| Air Express Cargo | 11 AM – 5 PM | Monday – Saturday |
| Surface Express | 10 AM – 7 PM | Monday – Saturday |
Note: Delivery times may vary for remote or difficult-to-access locations. Weekend deliveries depend on service type and destination pin code.
Trackon Courier Tracking with Delhivery Partnership
Trackon has established partnerships with major logistics providers including Delhivery for expanded coverage and enhanced service capabilities. When your shipment is handled through the Trackon-Delhivery network, you benefit from:
Extended Coverage: Access to Delhivery’s extensive network covering 18,000+ pin codes across India.
Integrated Tracking: Seamless tracking across both Trackon and Delhivery systems using your original tracking number.
Faster Transit Times: Optimized routing leveraging both networks for quicker deliveries.
Enhanced Reliability: Redundant infrastructure ensuring minimal service disruptions.
How to Track Trackon Shipments via Delhivery
- Use your original Trackon AWB number
- Visit either Trackon or Delhivery tracking portals
- Enter the tracking number in the designated field
- View consolidated tracking information showing handoffs between carriers
- Check both platforms if status updates appear delayed on one system
Status Synchronization: While both systems should display identical information, occasional delays of 2-4 hours may occur during handoff transitions between networks.
Troubleshooting Common Tracking Issues
Problem 1: Tracking Number Not Found or Invalid
Possible Causes:
- Tracking number entered incorrectly (check for typos)
- System registration delay (booking just completed)
- Number not yet activated in tracking system
- Wrong tracking number provided
Solutions:
- Double-check tracking number from original receipt or confirmation email
- Wait 2-4 hours after booking for system registration
- Verify you’re using AWB number, not invoice or receipt number
- Contact booking office to confirm correct tracking number
Problem 2: Tracking Status Not Updating
Possible Causes:
- Parcel in transit without intermediate scanning facilities
- Weekend or holiday period with reduced operations
- Remote location with limited scanning infrastructure
- System synchronization delays
Solutions:
- Wait 24-48 hours before concluding tracking failure
- Check during business hours (10 AM – 5:30 PM, Monday-Saturday)
- Try alternative tracking platforms for cross-verification
- Contact customer care if no updates exceed 48 hours
Problem 3: “Out for Delivery” Status for Multiple Days
Possible Causes:
- Multiple failed delivery attempts with recipient unavailable
- Address verification issues
- Delivery area access restrictions
- Heavy volume causing delivery delays
Solutions:
- Call local Trackon branch using pin code-based branch locator
- Provide alternate delivery instructions or time slots
- Arrange self-pickup from nearest branch if urgent
- Update delivery address if incorrect
Problem 4: Package Showing “Delivered” But Not Received
Immediate Actions:
- Check with family members, neighbors, or security personnel
- Verify delivery address on tracking portal matches your location
- Look for package at alternative secure locations (mailroom, reception)
- Contact Trackon customer care immediately with tracking number
- Request proof of delivery (POD) including recipient name and signature
- File formal complaint if package confirmed misdelivered
- Initiate insurance claim process for valuable items
Time-Sensitive: Report non-receipt within 24 hours of “delivered” status for faster resolution and investigation.
Contacting Trackon Customer Care Support
National Customer Care
Phone: +91 114-5593500
Email: Support available through official website contact form
Helpline: 8448011011 (for pickup arrangements)
Hours: 10:00 AM – 5:30 PM, Monday to Saturday
City-Wise Customer Care Numbers
| City | Contact Number |
|---|---|
| Ahmedabad | 7940242100 |
| Bangalore | 8028567030, 8028567040 |
| Bhopal | 7554011777, 7554949909 |
| Chandigarh | 1722657627, 9914213359 |
| Chennai | 044-46690777 |
| Delhi NCR | 011-45593500 |
| Hyderabad | 040-48549999 |
| Kolkata | 033-46024777 |
| Mumbai | 022-46790777 |
| Pune | 020-46678777 |
Registering Complaints Online
- Visit Trackon official website
- Navigate to “Register A Complaint” section
- Complete the complaint request form with:
- Tracking/AWB number
- Shipment details (sender, receiver, booking date)
- Nature of complaint
- Contact information
- Submit form to receive 7-digit reference number
- Customer care will contact you within 24-48 hours
- Track complaint resolution status using reference number
Pro Tip: Keep your tracking number, booking receipt, and reference number handy during all customer care interactions for faster resolution.
Security and Fraud Prevention
Critical Warning: Trackon never requests customers to:
- Share OTP (One-Time Password)
- Provide UPI PIN
- Make online payments for delivery
- Share banking credentials
- Pay cash at doorstep for “delivery charges”
Common Fraud Tactics to Avoid
- Fake Delivery Calls: Fraudsters claiming package requires payment for release
- OTP Scams: Callers requesting OTP under pretext of delivery verification
- Phishing Links: SMS/email with suspicious tracking links stealing data
- Impersonation: Fake customer care representatives requesting sensitive information
Verification Steps:
- Independently call official Trackon numbers to confirm any payment requests
- Never share OTP or banking details with anyone
- Verify sender authenticity before making any payments
- Report suspicious calls immediately to Trackon and local cyber police
Benefits of Using Trackon Courier Tracking System
For Individual Customers
Complete Transparency: Real-time visibility into package location and status eliminates uncertainty about delivery timing.
Proactive Planning: Knowing exact delivery windows helps you arrange to be present, reducing failed delivery attempts and delays.
Peace of Mind: Continuous tracking updates provide assurance that your valuable shipment is progressing normally toward destination.
Issue Resolution: Early detection of exceptions or delays enables prompt corrective action before problems escalate.
Delivery Confirmation: Digital proof of delivery with timestamps provides accountability and documentation for important shipments.
For Business Users and E-commerce
Customer Satisfaction: Sharing tracking information with customers reduces support queries and builds trust through transparency.
Operational Efficiency: Batch tracking of multiple shipments simultaneously saves time for businesses handling high volumes.
Inventory Management: Accurate delivery estimates help businesses manage stock levels and plan replenishment cycles.
Performance Analytics: Historical tracking data provides insights into delivery performance, helping optimize logistics strategies.
Dispute Resolution: Comprehensive tracking records serve as evidence in customer disputes or insurance claims.
Integration Capabilities: API access allows seamless integration with e-commerce platforms, ERPs, and order management systems.
Comparing Trackon with Other Indian Courier Services
Service Coverage and Reliability Comparison
| Parameter | Trackon | DTDC | Delhivery | Blue Dart | India Post |
|---|---|---|---|---|---|
| Pin Codes Served | 5,000+ | 12,000+ | 18,000+ | 35,000+ | 154,000+ |
| Daily Volume | 200,000+ | 1,000,000+ | 1,500,000+ | 500,000+ | 5,000,000+ |
| Prime Service Transit | 1-2 days | 2-3 days | 1-2 days | 1-2 days | 3-5 days |
| International Shipping | Yes (limited) | Yes | Yes (extensive) | Yes (extensive) | Yes |
| Tracking Accuracy | Good | Very Good | Excellent | Excellent | Moderate |
| Cost Competitiveness | Moderate | Moderate-High | Moderate | High | Low |
Trackon’s Competitive Advantages
Regional Strength: Particularly strong presence in North India with dense office network ensuring faster local deliveries.
Price-Performance Balance: Offers competitive pricing without compromising significantly on service quality for most routes.
Premium Service Options: Prime Track service provides reliability comparable to premium carriers at mid-range pricing.
Customer-Centric Approach: Responsive customer care and flexible service options cater well to small businesses.
Growing Network: Continuous expansion into tier-2 and tier-3 cities improving overall coverage.
Expert Tips for Optimal Tracking Experience
Before Booking Your Shipment
- Verify Serviceability: Use location tracking to confirm Trackon delivers to destination pin code before booking.
- Choose Appropriate Service: Match service type to urgency level – Prime Track for critical shipments, Express Standard for regular needs.
- Provide Complete Address: Include landmark, building name, floor number, and local contact number to minimize delivery issues.
- Package Properly: Secure packaging reduces damage risks that could cause exceptions during transit.
- Request Insurance: For valuable items, opt for insurance coverage to protect against loss or damage.
During Transit
- Track Regularly: Check status daily, especially approaching expected delivery date, to catch potential issues early.
- Enable Notifications: Activate SMS/email alerts for automatic updates without manual tracking.
- Monitor Exception Status: Respond immediately to exception notifications rather than waiting for resolution.
- Maintain Communication: Keep contact number active and respond promptly to delivery executive calls.
- Prepare for Delivery: Arrange to be present during expected delivery windows or authorize alternate recipients.
For Business Optimization
- Implement API Integration: Connect Trackon tracking API with your order management system for automated customer updates.
- Maintain Tracking Database: Store tracking numbers systematically for easy reference and performance analysis.
- Analyze Delivery Patterns: Review historical data to identify peak delay periods and optimize dispatch scheduling.
- Leverage Bulk Tracking: Use third-party platforms supporting multi-shipment tracking to monitor entire day’s dispatch simultaneously.
- Establish Escalation Process: Define clear procedures for handling exceptions and delivery failures to minimize customer impact.
Future of Courier Tracking Technology
The logistics industry continues evolving with technological innovations that will enhance tracking experiences:
AI-Powered Predictions: Machine learning algorithms analyzing historical patterns to provide accurate delivery time estimates accounting for traffic, weather, and operational factors.
IoT Sensor Integration: Real-time monitoring of package conditions including temperature, humidity, shock detection, and tampering alerts for sensitive shipments.
Blockchain for Transparency: Immutable tracking records ensuring complete authenticity and preventing data manipulation throughout supply chain.
Drone Delivery Tracking: GPS-enabled real-time tracking of autonomous delivery drones with live video feeds showing approach.
Augmented Reality Tools: AR applications overlaying delivery route information and package location on real-world maps.
Predictive Exception Management: Proactive identification of potential delivery issues before they occur, enabling preventive action.
Trackon’s commitment to technological advancement suggests these innovations will gradually integrate into their tracking platform, further enhancing customer experience.
Frequently Asked Questions
How accurate is Trackon Courier tracking information?
Trackon’s tracking system provides reliable real-time updates with approximately 95% accuracy. Updates occur at each scanning checkpoint throughout the shipment journey. Minor delays of 2-4 hours may occasionally occur during high-volume periods or in remote locations with limited scanning infrastructure.
Can I track international shipments sent through Trackon?
Yes, international shipments are trackable using the same AWB number throughout their journey. However, once the package enters the destination country’s postal system, tracking updates may become less frequent depending on the local partner’s tracking capabilities. For international shipments, checking both Trackon and destination country tracking systems provides comprehensive visibility.
What should I do if my package shows delivered but I haven’t received it?
Immediately contact Trackon customer care at +91 114-5593500 with your tracking number. Request proof of delivery including recipient name and signature. Check with neighbors, building security, or family members who might have received on your behalf. File a formal complaint within 24 hours if package is confirmed missing. For insured shipments, initiate claim process simultaneously.
How long does Trackon keep tracking information available?
Tracking information remains accessible in Trackon’s system for 75 days after final delivery. After this period, you may need to contact customer care for historical shipment information, though detailed records may have limited availability beyond 90 days.
Can I change the delivery address after booking my shipment?
Address changes are possible but must be requested before the package reaches the destination city. Contact Trackon customer care immediately with your tracking number and new address details. Note that address modification may incur additional charges and could delay delivery by 24-48 hours due to routing adjustments.
Why does my tracking show multiple delivery attempts?
Multiple delivery attempts indicate the delivery executive visited your address but couldn’t complete delivery due to recipient unavailability, address issues, or access restrictions. Ensure your contact number is active and respond to delivery executive calls. Consider arranging self-pickup from the nearest branch if receiving at your address remains problematic.
Is there a mobile app for Trackon tracking?
Trackon doesn’t currently offer a dedicated mobile application. However, their website is mobile-optimized for smartphone access. Alternatively, several third-party tracking apps like AfterShip, TrackingMore, and ParcelPanel support Trackon integration, offering mobile-friendly interfaces with enhanced features.
How do I track multiple Trackon shipments simultaneously?
On the official Trackon website, click “Multiple Tracking Numbers” and enter up to 10 tracking numbers on separate lines. For tracking more shipments simultaneously, use third-party platforms like ParcelPanel (30 numbers), TrackingMore (50 numbers), or Ship24 which support batch tracking functionality.
What does “held at branch” status mean and how long will my package stay there?
This status indicates your package is currently at a Trackon branch awaiting either pickup, address clarification, or payment clearance. Packages typically remain held for 7-10 days before being returned to sender. Contact the specific branch immediately using the branch locator on Trackon’s website to resolve the hold reason and arrange delivery or pickup.
Are there any charges for using Trackon’s tracking service?
No, tracking your shipment through Trackon’s official website or customer care is completely free. Third-party tracking platforms also generally offer free basic tracking, though some premium features might require subscription. Never pay anyone claiming tracking information requires payment as this is fraudulent activity.
Conclusion
Trackon Courier tracking provides Indian customers and businesses with a robust, reliable system for monitoring shipments throughout their journey. Understanding how to effectively use tracking features, interpret status updates, and troubleshoot common issues ensures a smooth delivery experience. As the company continues expanding its network and integrating advanced technologies, tracking capabilities will only improve further. You can also track AWCC Courier Tracking from our website.
Whether you’re shipping a single personal package or managing hundreds of business deliveries daily, mastering Trackon’s tracking system empowers you with the transparency and control necessary for modern logistics management. Stay informed, track regularly, and don’t hesitate to contact customer care when issues arise—these simple practices ensure your packages reach their destination safely and on time.
For the most current information and to begin tracking your shipment, visit the official Trackon website at https://www.trackon.in/ or call their customer care at +91 114-5593500.